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World Class Support
Our commercial and industrial machines are among the most rugged and reliable in the industry, but our Customer Service staff offers excellent, unparalleled turnaround times of within several days in most instances in the rare case equipment is returned to us for repair. Daimer is unique since we utilize own our employees, but unfortunately most cleaning equipment suppliers on the web do not have their own Customer Service department. Instead these companies use third parties to offer technical assistance and support, the result of which can create significant delays in the return of your machine.
Designed with a unique architecture, Daimer®'s cleaning equipment has been engineered in a way that allows our customers worldwide to replace a part themselves, in the rare case that they may need to do so. Our dedicated support staff will guide you through the relatively simple process, eliminating the need to bring the machine into a repair facility, hire an expensive technician, or send your machine away for repair.
We understand that our cleaning machines are often depended upon for the livelihood of our customers and their businesses. As such, our parts are readily available to ship even with overnight shipping to practically any corner of the globe. International customers can rest assured that Daimer® strives to supply you with any required parts as soon as you need them, as if we were right down the road.