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Product Repairs:

You must request a Return Authorization (RA) number either by phone at 800-471-7157, or e-mail customerservice@daimer.com. When requesting your RA number, please provide the product name and model number, as well as the reason for your return for repair.

IMPORTANT: In the rare event your product arrives in non-operational condition, Daimer will pay to have the unit returned (via a FEDEX call tag) to us, and will immediately send a new replacement at our cost! If your equipment experiences a problem (once again, a rarity) within the first thirty days, Daimer will repair or replace the system at its own discretion depending upon the nature of the problem! Our goal is to make your shopping experience with Daimer a pleasurable one!

Product Returns:

You must request a Return Authorization (RA) number either by phone at 800-471-7157, or e-mail customerservice@daimer.com. When requesting your RA number, please provide the product name and model number, as well as the reason for your return for return.

Purchases for all Daimer technologies other than chemicals (see below) are subject to a fifteen percent restocking fee within 7 days from the date received. In addition, customers are responsible for the costs of used parts as well as repairs to restore the equipment to "As New Saleable Condition." Additional fees will be deducted from the customer's refund based upon the cost associated with product use, i.e. worn or used parts, hoses, scratches and/or any other damages. Customers are also responsible for both the original outbound as well as return shipping and handling expenses.

Of course, those customers who make a mistake and purchase the wrong technology (realizing the mistake upon receipt of the merchandise) can request an exchange or upgrade to the correct equipment. They will pay the difference in price, or will be credited the difference if the replacement product is priced lower than their original purchase. If the product has been used, then these "exchange" customers must pay a fifteen percent restocking fee and are responsible for used parts as well as the costs of repairs to restore the equipment to "As New Saleable Condition." Additional fees will be deducted from the customer's refund based upon the cost associated with product use, i.e. worn or used parts, hoses, scratches and/or any other damages. Customers are also responsible for both the original outbound as well as return shipping and handling expenses.

This return policy applies to retail customers only and not agents, resellers, etc.

In addition, there are no returns after thirty days from the date of purchase for retail customers. Products must be received within fourteen days after a Return Authorization (RA) is emailed to the customer.

There are absolutely no returns for any reasons for agents, resellers, etc. Of course, we will honor warranties.

If goods are cancelled before they are shipped (usually less than 24 hours from order placement), the order is cancelled and no charges are applied to the customer. If items have been shipped prior to the time of cancellation, customers are responsible for both original outbound and return shipping and handling expenses.

If a customer orders a product from Daimer and refuses delivery of the item, then the customer will be issued a full refund of the product cost only. Customers are responsible for both the original outbound and return shipping and handling expenses.

Daimer is pleased to provide a quote for expedited shipping. However expedited shipping at the customer's request is non-refundable.

Once the item is received at Daimer's location and is verified to be in "Unused," "As New Saleable Condition," etc., applicable credit will be issued to the customer's credit card. If the original purchase was paid by check, Daimer will issue the refund by check within 2 weeks after product receipt. Customers should allow 30 days for a refund to appear on their credit card statements.

In the rare event customers receive and wish to return damaged merchandise for a refund, Daimer must be contacted upon the receipt of a damaged package/machine, customers must provide a description/photos of the damage and allow for FedEx inspection to be eligible for a full refund, otherwise our standard return policy applies, as outlined above.

In addition, there are no returns for custom machines.

Eco-Green® Chemicals

Shipped, but non-delivered Eco-Green orders may be cancelled with a refund less outbound freight costs (if order has shipped but not been delivered) or with a full refund (if the order has yet to ship at the time of cancellation).

Due to the nature of the product, Daimer does not accept returns nor offer refunds for delivered Eco-Green orders.

 
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